Something I’ve learnt during my time teaching, training and undertaking instructional design is that people love to share their stories. It’s a natural drive. Why not then use stories to enhance learning and streamline your design at the same time?
As mentioned in previous posts, stories are an extremely powerful way to teach or train. But where can you source these? Do you need to come up with a story from scratch? Or do you need to spend hours working with a SME constructing stories? Surely there’s an easier way…
Well of course there is! Source your stories directly from those with the experience.
Sourcing stories directly mean they will be authentic, believable, targeted and related to your audience already.
Here’re couple of examples of when I’ve sourced stories directly and how I’ve used them.
Staff stories in speech bubbles
Within a Complaints online course, one of the learning outcomes was to identify how complaints could improve business processes and service.
For this outcome I sourced stories from different areas of the business by asking for examples of how complaints had led to business improvements in the past. I then presented these examples in speech bubbles pointing off the edge of the screen. This used minimal media due to time and budget constraints and considerations.
These stories had a powerful impact in supporting the learning outcome and they took very little effort to source and present. It also meant that I didn’t have to tell why complaints are important to a business – it was made obvious by the examples.
Staff audio stories
Stories are also great in system training to explain why things are done in a particular way and as a result how it impacts on the customer and the business. In one situation I needed a way to explain why it was important to group related information together within the software system.
For this outcome I sourced stories from experienced staff on cases they had worked on. Explaining why information was grouped together in these cases and what the benefits of grouping the information was for both the customer and the business.
These stories were much more powerful than simply telling staff what to do. They gave context and real life examples. To present these stories I simply recorded staff telling their stories, then edited the audio and placed it directly onto the LMS (Learning Management System) course page.
A fast and effective approach with minimal multimedia skills required.
What techniques do you use with integrating stories into your learning design? I’d love to hear from you…
Follow me to hear more about this and check out some of my other posts about using stories in e/learning.